Considering Changing Shipping Providers?
You have done all you can to get your products picked, packed and shipped to your customers and then your shipping provider lets you down with poor shipping service, late deliveries or missing parcels. The complaints start coming in from your valued customers which takes time to sort out, time you don’t have to waste! What’s worse is, this is not even your fault but you have to deal with it as it reflects on your business. Customers these days are not very tolerant especially when their order doesn’t arrive on time. So now you are looking for a better shipping solution and changing shipping providers and rightly so!
Here are 3 Critical Factors to Consider When Changing Shipping Providers
- When you review the market to see what other shipping providers are out there you need to review their services to ensure they can meet your needs, one really important thing to check out is if they can deliver to all the locations you ship too because not all shipping providers ship to every location. If they can’t ship to all the locations, you may need to consider using multiple shipping providers.
- Understand your current shipping costs and how you are charged for shipping so you can easily compare the rates of the new shipping provider. This is really important because if you can’t compare the rates you could end up paying more than you realise. Quality of service is really important, If you currently have a poor shipping service changing to a new shipping provider that is a little more expensive but provides a great service could be worth the increase because your customers will be happier and can rely on your service and should continue to buy from you.
- If you do decide to change shipping providers it is a good idea to test out their service first, you can do this by sending a few parcels through their network and see how they perform. This can give you a good indication of what you can expect.
Its so important to have the right shipping solution in place to ensure you meet your customer’s expectations so they keep buying from you! Shipping is the last point of contact your customers have with your business so you want it to be a great experience. Remember quality service is more important that a cheap poor service that ends up costing you customers.